FAQ

FAQs — Shopping with Jane & Bloom

Welcome to our Frequently Asked Questions. Here you’ll find quick answers to make your shopping experience smooth and delightful.

1. What is your return policy?

You may return unused items within 30 days of delivery in their original packaging. Return shipping is free. To initiate a return, please email us at wecare@janeandbloom.com.

2. Can I exchange an item?

Yes! Exchanges are available under the same conditions as returns. Simply contact us to begin the process.

3. How long does shipping take?

  • USA: 7–11 business days

All orders are processed within 1–2 business days, and you’ll receive tracking details via email once your package has shipped.

4. Do you offer free shipping?

Yes, free shipping is available on all US orders over $50 USD. Orders under $50 USD ship for a flat $10 USD.

5. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can also log into your Jane & Bloom account or reach out to our support team for updates.

6. What if my item arrives damaged or missing?

Please email us at wecare@janeandbloom.com within 48 hours, including photos of the damaged item or packaging. We’ll arrange a replacement or full refund if eligible.

7. What items are non-returnable?

We cannot accept returns for:

  • Custom or personalized items

  • Perishable goods

  • Final sale items

8. What payment methods do you accept?

  • Visa, MasterCard, Amex

  • PayPal, Apple Pay, Google Pay

  • Shop Pay

All payments are processed securely in USD. See our Payment Policy for more details.

9. Do you ship internationally?

Currently, we ship only within the United States.

10. How can I contact you?

With Jane & Bloom, every order is packaged with care — because gifting self-care should be effortless.

Jane & Bloom
Operated by: Janeandbloom Inc.
Address: 2261 Market St #86836, San Francisco, CA 94114, United States
Phone: +1 613 902 1258
Email: wecare@janeandbloom.com
Office Hours: Monday to Friday, 9:00 AM – 5:00 PM (ET)
Support: Email, Phone Call & Live Chat Available